Goulburn Valley Health

EMERGING LEADERSHIP PROGRAM

CASE STUDY

30+

PARTICIPANTS

10

SESSIONS

Our Client

Goulburn Valley Health (GV Health) is the primary referral health service for a catchment population of 120,000 people in the Goulburn Valley region of Victoria. With over 2,000 staff, GV Health operates as a multi-campus facility, delivering a comprehensive range of hospital, community health, and residential aged care services across the region. They provide critical services, including an Emergency Department, Intensive Care Unit, Outpatient care, and specialised departments such as Medical, Surgical, Paediatric, Obstetric, Dental, Palliative, Oncology, Mental Health, Aged Care, and Rehabilitation, as well as Allied and Community Health services

Challenge

As part of its ongoing commitment to staff development, Goulburn Valley Health sought to implement an Emerging Leadership Program specifically tailored to support senior and experienced allied health clinicians. The goal was to enhance leadership capabilities among these professionals. This required a program that focused not only on leadership skills but also on the unique challenges faced by clinicians transitioning into leadership positions within a healthcare setting

PD Training developed a program where participants could understand what it means to be a leader at GV Health and gain a consistent set of tools and skills to manage and lead their teams, supporting GV Health in achieving its key operational and strategic objectives in the coming years

Project overview:

PD Training designed and developed a bespoke Emerging Leaders Program for Goulburn Valley Health, specifically tailored to the needs of senior and experienced allied health clinicians. The program featured a blend of learning modalities, including profiling, workshops, group coaching sessions, and experiential learning activities. To ensure the practical application of the skills learned, participants selected and worked on continuous improvement projects throughout the program, culminating in presentations to the GV Health executive team as part of the program’s close-out.

The Allied Health Emerging Leadership Program was created to empower experienced allied health clinicians with comprehensive leadership skills. This holistic program equipped participants with essential tools for effective team leadership, strategic communication, and service improvement strategies. By fostering a deeper understanding of leadership, participants were able to drive innovation, enhance service delivery, and contribute to achieving GV Health’s operational and strategic objectives, ensuring sustained professional growth and impact in their careers

The training was delivered in a face-to-face or live online format to approximately 500 employees across 15 regional offices in Queensland. A total of 42 days of training took place between February and May 2023.

Our Approach:

Following an extensive scoping phase with GV Health’s key stakeholders and subject matter experts, PD Training’s instructional design team created and delivered a comprehensive leadership program for allied health clinicians. The program was designed to enhance leadership and management skills through a blend of collaborative learning and practical application.

Collaborative Learning: Face-to-face workshops provided a platform for interactive learning.

Practical Application: Participants applied theory and concepts through targeted post-course activities in their workplace.

Group Coaching: A series of group coaching sessions reinforced learning and supported ongoing development.

Our Solution:

The Emerging Leaders Program successfully developed leaders who are capable of managing teams effectively and driving strategic growth and innovation at GV Health. This was achieved through the following:

Enhanced Leadership Skills Team Leadership: Participants developed essential skills in decision-making, delegation, and team motivation, enabling them to lead teams more effectively. Strategic Communication: Improved communication skills allowed participants to articulate vision and strategy clearly, fostering better collaboration and alignment within teams

Innovation and Service Improvement Driving Innovation: Participants were equipped with tools and strategies to foster innovation, leading to the development of new ideas and approaches that enhance service delivery. Service Improvement: The program’s focus on service improvement strategies helped participants identify inefficiencies and implement changes that enhance customer service and operational processes

Achievement of Operational and Strategic Objectives Operational Impact: Participants now understand how their leadership actions impact broader organisational goals, positioning them to contribute to key operational objectives. Strategic Alignment: A deeper understanding of how their roles align with the organisation’s strategic goals ensures their efforts support long-term success

Key Business Outcomes:

The program successfully enhanced participants’ leadership confidence, facilitated the development of new relationships and expanded perspectives across different departments.

  • Increase in Knowledge and Confidence in Leadership Style: Participants noted significant personal growth in their understanding and confidence in their own leadership styles. This trend underscores the program’s effectiveness in enhancing leadership capabilities and self-assurance.
  • Alignment and Common Understanding Across the Organisation: : The establishment of a common language and understanding among the cohort, which extends to other programs like new graduate initiatives, indicates a strong trend towards organisational alignment and cultural change. This unity in understanding is seen as pivotal for fostering a positive work environment and improving overall organisational effectiveness.
  • Development of Relationships and Expanded Perspectives: : Participants highlighted the development of new relationships with leaders from other parts of the organisation as a key outcome. This trend signifies increased collaboration, expanded perspectives, and potentially improved communication across different departments or sectors within the organisation.

The Emerging Leaders Program at GV Health successfully developed leaders who are adept at managing teams and driving strategic growth and innovation. By enhancing leadership skills, encouraging innovation, and aligning with organisational objectives, the program has not only improved individual capabilities but also strengthened overall organisational effectiveness and collaboration.

Feedback

Average rating on feedback from participants

“I fully understand why I lead the way I do... This course has consolidated much and taught me much.”

- Participant>15yrs experience

“The cohort are now all thinking and understanding the same language… If all staff are learning the same concepts this will help to grow positive culture change. “

- Participant 6-10yrs experience

“I have some great tools to reflect on… it helped me clarify parts of my own leadership that was already considered good qualities.”

- Participant 6-10yrs experience

“I think this program provided a vast range of tools, strategies and frameworks to ensure we have well rounded leadership team here at GVH. “

- Participant 6-10yrs experience

“It was excellent. I have been in this role for a long time and it would have helped me get “there” quicker.”

- Participant >15yrs experience

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