"Leigh was a great trainer!very engaging and the injection of humour throughout the course made it more enjoyable."

The Playford

"The most useful part of the course was learning about the different variations of listeners."

-eNerds

"The trainer developed rapport with all the individuals and was excellent in his delivery of the training. Excellent session and very relevant to businesses. I put 100% as knowledgeable as we covered listening, funnels etc which is day to day items and very useful to know. "

"I really enjoyed the course, it is very relevant to my day to day job. Joe was a great trainer, and his style is very engaging. I will definitely be recommending that other people within the organisation complete the training. I also enjoyed the group activities."

"The skills I learnt to manage difficult conversation is valuable. Being in a group with fellow peers provided me with additional skills too."

"Jill is a great trainer and made the environment comfortable."

-Programmed

"Really enjoyed the role plays and the trainer was really good at keeping my attention & Interest."

-Sika Australia

"I found Deidre very personable and it's probably the first course I've done where I didn't find my mind drifting."

"This was delivered very well, with great examples and applications for my work. Very active and engaging presenter."

"Had a great day of training :)"

-Redland City Council

"Interaction directly with facilitator and other trainees was very helpful and created a pleasant instruction environment."

"I found it to be like a refresher course as I have had similar courses before in the Insurance Industry, The course is well worth doing."

"The facilitator did an excellent job and would thoroughly recommend him and other courses he would conduct."

-Biomedical Technology Services

"The course was fantastic and extremely helpful in my line of work."

-VITS Language Link

"Most useful part of the course was the ability to have the discussions and see other responses to potential difficult conversation. I do not have any feedback for least useful."

"Jen was a very effective facilitator! I appreciated her delivery, time management and how she was able to elicit responses from the more quiet participants. I was very happy with the content, delivery and discussions. I would recommend this course be run for all Leidos managers and Service Line Leads."

-Leidos Australia

"Difficult conversations are the worst, but having a strategy and structure around them makes them no less worse but able to be had with some confidence has made me more prepared to carry this important leadership aspect . Pretty good job PD thanks"

"Definitely one of the better courses I have attended, very good trainer."

-Programmed

"The trainer knew his topic and was great at building rapport. He had a very varied group - some with a lot of experience and very specific needs and others who obviously have not had any training in this area before. He handled this varied group very well and respectfully. Once we got to the nitty gritty of difficult conversation in the afternoon the pace picked up and I felt we were getting some really useful, and new information."

-SA Health

"Great course, great trainer, would definitely recommend this."

"This is no doubt the best training session I have ever attended in my professional career. Derrick is a very knowledgeable training and the course is very well designed."

-Bupa Australia

"Best training I've been to in a long time. Jen was brilliant."

-Australian Federal Police

"Fantastic presenter well delivered."

"The trainer was very helpful, and enthusiastic."

"Great course, Trainer was engaging, approachable and professional."

"I liked the fact there was no PowerPoint presentation and it was more of a workshop setting."

"Enjoyed the course. Very informative and helpful."

-Department Of Communities

"It helped me a lot in quite a few areas of my job role. I found it a very interesting course."

Canterbury League Club

"This course was very timely and has given me some very good skills to take with me to a performance discussion the next day."

"I absolutely loved the addition of the graphic facilitator. It is much more to my learning style, it was fun, and it helped to capture the main points of the day and was really memorable."

Prime Minister & Cabinet

"Class was not too formal and rigid which made it more interactive and engaging."

"Understanding different personalities. Great exercise to appreciate all approaches and communication/management styles."

"Great course, great trainer."

Canterbury League Club

"Very good, very worthwhile."

"Loved the personality profiling and learning about different traits and how to react to them."

Atlas Professionals (Formerly Programmed Marine)