Active listening is the key to effective communication as it requires a real two-way exchange of information between two or more people. There is a big difference between "hearing" someone speak and "listening with intent", so once you start using the active listening techniques taught in this course you'll experience better results in your relationships both at home and in the workplace.
The PD Training Active Listening training course teaches you crucial skills like how to how to listen attentively, how to show real interest, how to understand what you’ve heard and how to respond appropriately. This course touches on body language as well as specific types of questioning techniques. After learning and implementing these techniques you will become a more effective communicator in all situations.
PD Training's half-day Active Listening Training course is available now in Brisbane, Sydney, Melbourne, Adelaide, Canberra,and Perth or can be customised and delivered at your chosen location.
"Joseph was fantastic. Engaging and genuine. Thank you"
Kirana Training
"Everyone needs to do this. One of the best courses and trainers I have ever experienced."
-Department of Education
"Role play was a very important part."
-Gates Australia P/L
"The most useful part for me was learning how to speak to a customer, understanding how to solve their problem and the right questions to ask in order to get the information needed to help the customer. This course showed a few simple steps and procedures on how to accomplish that. I would definitely recommend to anyone!"
-Mount Druitt Ethnic Communities Agency
"It was particularly interesting about responding to customers emphatically, little things like including their name when you've asked them for it. Introducing yourself and so forth that I hadn't considered."
-Mount Druitt Ethnic Communities Agency
"The trainer provided me with some ideas that I can definitely use when working with the young adults I support."
"I found the course really informative and whilst it was only a 3 hour session."
-Wesley Mission Victoria
"The training pointed out things we take for granted that affect our effective listening skills."
-Speech Processing Solutions
"I really enjoyed the course and found the content really useful. I will try to put some of the techniques into practice."
"Great course and teacher. It is always good to learn/refresh theory and practice around effective communications techniques. One thing that I thought could have been added was empirical proof of the successes or failures around active listening. Joe did get us to do a couple of 'tricks', but hard data would have been nice at the beginning to anchor why the course is important."
-Department of Education NSW
"I like the active communication ways between the classes member and trainer as well as interesting activities thought the class."
Jen Retail Properties
"Very interesting, helpful, useful and informative. Thank you."
"I found the communication evolution tool the most useful part of the training. The level of specificity and accuracy which the results revealed about my own communication preferences and personality was eye opening! It was also really revealing in what it told me about my colleagues (some of which I've worked with for years). It will help me communicate and work effectively with a variety of my colleagues. I had all this light bulb moments, e.g. 'that's why this person communicates the way they do with me' or 'it's their personality...it's not me'. I will refer to the student manual regularly a long time after the course finished. The course material really resonated with me and I found the convenor very engaging and influential."
NSW Department of Education - Leadership and High Performance
If you’re not happy with the outcomes from
the course we offer a money back guarantee
For every participant
valued at $199 each
No one left behind
with our 1/2 price re-run promise
12-months access to the unique REACH Future Proofing Personal Development Dashboard with personally curated learning to develop agility to adapt to different people tasks and situations.
Effective listening is actively absorbing the information given to you by a speaker and using specific techniques that show you are not only listening but keenly interested is what is being said, while also providing feedback to the speaker so that he or she knows the message was received.
This fun and interactive Active Listening Skills Training Program will provide you with the practical skills and knowledge that will transform your personal and professional interactions and lead to more rewarding and meaningful communication.
After completing this course, participants will have learned to:
Topic 1
Getting Started
Topic 2
How Well Do You Actively Listen?
Topic 3
What Affects Listening?
Topic 4
Determine Your Communication Behaviours
Topic 5
Verbal Communication Skills
Topic 6
High Emotion - Low Intelligence
Topic 7
Tips and Tricks to Manage a Brainstorming Environment
Topic 8
Wrapping Up
If you’re not happy with the outcomes from
the course we offer a money back guarantee
For every participant
valued at $199 each
No one left behind
with our 1/2 price re-run promise
12-months access to the unique REACH Future Proofing Personal Development Dashboard with personally curated learning to develop agility to adapt to different people tasks and situations.
We take care of all of the details, so you don’t have to:
At the completion of training participants are encouraged to create an action plan, and invite an accountability buddy via their Orgmenta App.
In your Training Management Centre you have transparency to the action plans so you can see what people are going to do differently.
Our systems and people make it easy to identify how you’ll be able to measure impacts and then report on the success in the weeks or months after training.
It’s surprisingly easy to make it so that your system can automatically be up to date with all the training record details you need.
After completing this course, participants will have learned to:
Topic 1
Getting Started
Topic 2
How Well Do You Actively Listen?
Topic 3
What Affects Listening?
Topic 4
Determine Your Communication Behaviours
Topic 5
Verbal Communication Skills
Topic 6
High Emotion - Low Intelligence
Topic 7
Tips and Tricks to Manage a Brainstorming Environment
Topic 8
Wrapping Up
Activities and discussion for engaged learning all day.
On average PDT trainers have 15 years industry experience and 7 years training experience.
We always tailor activities and scenarios to be relevant to you.
In-House and Public Class participants are welcome to join a public class in the same topic for 12 months.
The confidence of booking with an acclaimed multi-national training company.
Support, reinforcement & extension eLearning and videos in the App.
The most important foundation for communication and building meaningful relationships is listening, develop your skills with this micro eLearning course.
Not exactly what you needed? Try other courses in the Business Communication Courses Category
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